[Resource for Training Professionals] 3 Reasons Your Back-office May Be Costing You Money

“A few months ago, I decided it was time to find a technological platform that would understand AND meet all of my back-office needs. Over the past 6 years alone, I’ve worked with approximately 52 training providers; multiply that number by all of their staff I must coordinate with, the number of courses I have to deliver with each provider, pre and post-tests, participant commentary, email exchanges, invoice and payment tracking, scheduling, content creation…and well I know YOU totally get it! I was overwhelmed, fatigued, annoyed, and simply frustrated over trying to track it all. I was searching for a system that could hopefully intuitively grasp the daily dealings of a Corporate Trainer, as well as training staff, training departments and training providers.” -Laurie A. Santos, Extreme Dream Training

it takes both sides to build a bridge quote

Over the past 3 weeks, we’ve spent a lot of time discussing the key elements to guaranteeing terrific trainings—even when the economic climate has dramatically shifted. We’re now at the 3rd post of a 4-part series where we’ve  been discussing four (4) main categories to focus upon to run a successful training department or training company—to rise above a crisis, to preserve profit, to lead participants to course completion and to help them have higher engagement and retention rates.  If you didn’t get the chance to check out last week’s post yet, you can check it out here: How to Create Money-Making Course Content.

Today we will be going over three (3) reasons you may be losing loads of money due to having the “Back-office Blues.”  You may also be losing more than just money if your back-office isn’t organized—you may be losing morale among your training staff (not such a good idea since we’re in the business of raising morale!); losing inspired ideas which could lead to long-term client relationships; and/or losing the fun and joy that working as a training professional is supposed to bring. If you are experiencing just one of these issues, it could be the very thing that keeps your training company surviving and thriving. So, let’s not have this be you. 

The purpose of today’s post is to identify where you’re falling short when it comes to back-office organization and administration. And, to introduce you to an incredibly powerful resource that solves the 3 profit-preventing pitfalls we will discuss in this post. 

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